Run it well, then make it break less.
SLA-backed application management by engineers who ship code. Support, managed cloud, patching and the improvement work that reduces the incident rate instead of only responding to it.
What we actually deliver.
Application support
L2 and L3 support with severity defined in business terms, so a checkout outage is a P1 regardless of which component actually failed.
- Severity matrix agreed with the business
- Named engineers, not a rotating desk
- Root cause tracked to closure
Managed cloud
Day-two operations for the estate you already run - capacity, cost, patching and the upgrades everyone defers until they become urgent.
- Capacity & cost management
- Patching & dependency currency
- Backup and restore, actually tested
Monitoring & observability
The instrumentation most inherited systems lack - so incidents are detected by monitoring rather than by a customer email.
- Alerting on symptoms, not resource noise
- Distributed tracing where it earns its cost
- Dashboards the on-call actually uses
Managed security
Vulnerability management, dependency scanning and patch cadence with an agreed window - not a scanner report nobody actions.
- Dependency & container scanning
- Patch SLAs by severity
- Access review & secret rotation
Continuous improvement
A fixed proportion of every month spent engineering away the causes of recurring incidents rather than restoring service again.
- Improvement allocation in the retainer
- Incident trends reviewed monthly
- Toil reduction tracked as an outcome
Release & change management
Explicit release ownership - who deploys, who approves and what happens when a change causes an incident out of hours.
- Defined deploy and approval boundaries
- Rollback rehearsed, not theoretical
- Change calendar aligned to your peaks
A sequence that de-risks delivery.
Discover the real system
Read the code, document what is actually deployed, and find the gap between the architecture diagram and production. There always is one.
Close the observability gaps
Before taking the pager we make the system legible - monitoring, alerting and runbooks, so incidents are diagnosable rather than archaeological.
Shadow, then take over
We run alongside your current arrangement until we are handling incidents unaided, then take the rotation. No cliff-edge handover.
Run and reduce
Steady-state operations with a standing improvement allocation, reviewed monthly against incident trends and the SLA - misses included.
What clients measure afterwards.
-46% recurring incidents
Improvement work engineering away causes rather than restoring service repeatedly.
Detected before reported
Monitoring that surfaces incidents before a customer does.
SLA reported honestly
Monthly reporting that includes the misses, not only the hits.
Your team freed
Feature delivery stops being interrupted by operational firefighting.
Work we have actually delivered.
Kept the whole app online even when a server goes down.
- 6 svcs
- 5 DBs, isolated
- 4.2 ms
- Postgres round-trip
Global Connect: locked-down infrastructure that passes security review.
- p=reject
- DMARC, strict alignment
- 2048-bit
- DKIM signing
Tools we work fluently in.
- OpenTelemetry
- Grafana
- Datadog
- Sentry
- Prometheus
- AWS
- Azure
- GCP
- Kubernetes
- Terraform
- PagerDuty
- Jira Service Management
- Statuspage
- Runbooks
- Snyk
- Dependabot
- Trivy
- HashiCorp Vault
Senior engineers, accountable outcomes.
Engineers, not a ticket desk
The people handling incidents also ship the fixes. A desk can restore service but never reduces incidents, because nobody owning the fix owns the cause.
Improvement is in the retainer
A fixed share of every month goes to reducing the incident rate. We are paid to make the system need us less, not more.
We take on other people's code
Most of our managed work is inherited - built by a vendor who moved on or a team that changed. Structured onboarding, no blame about what we find.
Retainer, not per ticket
Per-ticket pricing rewards a system that breaks often. We price the service level instead, so our incentives match yours.
Questions, answered.
The questions CTOs, heads of operations and product owners ask us most often before handing over a live system.
- No. We take on systems built by other teams, and a good share of our managed services work starts exactly that way - usually when the original vendor has moved on or the in-house team that built it has changed. We run a structured onboarding: read the code, document what is actually deployed, fix the observability gaps, and shadow the current support arrangement before taking the pager. Typically four to six weeks depending on how much is undocumented.
Book a managed services call - leave with a support plan.
A 45-minute session with a senior engineer. We look at your estate, your incident history and your current coverage gaps - and leave you with a prioritised support plan, whether you engage us or not.
Tell us about your project.
Briefs, NDAs, architecture reviews, anything goes. A senior engineer responds within 24 hours.
- Email[email protected]
- Phone+91 99228 74956
- LocationsHyderabad · Pune · Bangalore
- 1 · A senior engineer reviews your brief within 24 hours.
- 2 · We schedule a 30-minute discovery call.
- 3 · You receive a written proposal in 48-72 hours.